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avatar: Chirag
Chirag
2 posts
Replied to Chirag's post on January 22nd, 2016

Hello,

I was running a sequence this morning on waters instrument using Empower 3 software. However, I noticed something unusual for me. 

After first run of blank is over, it does not move to the next injection but continues to run even after the end of run time. 

Could you plase help me figure out this ? 

avatar: WatersCorp
WatersCorp
23 posts
Replied to Chirag's post on January 22nd, 2016

Hi, unfortunately we cannot provide product support on LabWrench. We encourage you to contact Waters support through our iRequest system, or contact your local service representative.

Waters iRequest Technical Service / Support
http://www.waters.com/irequest

You may also be able to find an answer in our informatics community. (You'll need to sign in to waters.com to access this.)

http://forums.waters.com/community/informatics

Thanks, Karen at Waters

 

 

avatar: Dim
Dim
61 posts
Replied to Chirag's post on January 23rd, 2016

Hi Chirag,

if the autosampler injects the next sample but your data software is not recording the signal, then you probably have a problem with your method, or with the communication. The data software should receive a start signal in order to record. If your autosampler does not inject the next sample, I believe the problem is with the method. The recording of the blank should stop before the auto sampler moves to the next vial.

Good luck,

Dim

avatar: HPLCWORKS.NET
HPLCWORKS.NET
18 posts
Replied to Chirag's post on January 2nd, 2019

Check your method ....