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Replied to ResearchTech0110's post on June 17th, 2016

Our NexION is shutting off and the message that comes up on the control panel is "Plasma could not be sustained RFG grid current high" What does this mean and what should we do?

avatar: Timothy
Timothy
2 posts
Replied to ResearchTech0110's post on June 19th, 2016

We have seen the same problem crop up periodically with our NexIon 300D.  I do not know what causes the error but our problem seems to go away on its own.  I have asked the Perkin Elmer tech rep about this and unless the RF Generator completely fails, they will not do anything .  We have a service contract with Perkin Elmer so, we will keep operating the instrument with these periodic errors until such time that the instrument stops working completely and then Perkin lmer to come out and fix it.