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avatar: crsimons
crsimons
3 posts
Replied to crsimons post on March 31st, 2017

Greetings,

 

When opening the vision software we receive the following two errors:

E3027: Initialision of the instrument optics has failed, see bench user manual.

E3024: The monochromator has been requested to move outside its valid range, see bench user manual.

 

I have emailed Thermo asking for advice and they want it send in, which we cannot currently afford to do.  Has anyone else had these problems or have any idea what I can do to get this instrument working again? 

avatar: Pat-tech
Pat-tech
1 posts
Replied to crsimons post on December 6th, 2018

Hi CRSimons,

I am writing you to find out if you have gotten a reply in respect to the issue you posted in 2017 about the E3027 and E3024 errors you were getting form your evolution 300 spectrophotometer.

I repair instruments and I have the same issue.

Thank you,

Patrick.