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Replied to Instrument Specialist's post on October 16th, 2018

During the return, vials are being dropped or returned to the incorrect location.  Is there any in-house adjustment or repair that can be performed.  It is an old tray 7673B.

Replied to Instrument Specialist's post on October 16th, 2018

GenTech Scientific still repairs 7673B trays with an in-house repair service. 

My technician says that he runs across this problem all of the time, and says it is most likely caused by a bad sensor board in the tray arm.  He says it could also be a stretched belt, a broken or stressed belt tensioner, a cracked or broken flex cable, or obstruction of the magnets.

To determine which of these is your tray's issue, you could send it to GenTech for an evaluation, and then we would contact you with the estimated parts and labor necessary for the repair.

For more information about our in-house repair service, please visit: https://gentechscientific.com/content/11-services.

Or you can request a service quote at: https://gentechscientific.com/requestservice.