Advertisement

Waters Alliance 2695 seal wash pump on during operation

avatar: Carlsbad
Carlsbad
5 posts
Replied to Carlsbad's post on December 28th, 2018

We recently replaced the motherboard of an older Waters 2695 module (circa 2006) with a new ethernet board and installed firmware 3.03. The upgrade seems to work fine - the 2695 initializes without problems and communicates with an Empower 3 computer. However, the seal wash pump comes on (clicking noise) whenever the module is pumping mobile phase. The clicking stops when the pumping is stopped. This did not happen with the old motherboard.

My questions are:

(1) Is this normal for firmware 3?

(2) If so, how do you stop/disable it?

Many thanks for your help!

avatar: FAREED TAYYEB
FAREED TAYYEB
14 posts
Replied to Carlsbad's post on December 28th, 2018
Make sure u check in the CONFIG settings and also see the compatible Valve due to different voltage input
avatar: Carlsbad
Carlsbad
5 posts
Replied to FAREED TAYYEB's post on December 28th, 2018

Thanks for your reply. Could you please elaborate, particularly on the "the compatible Valve due to different voltage input" part?

avatar: HPLCWORKS.NET
HPLCWORKS.NET
18 posts
Replied to Carlsbad's post on January 2nd, 2019

They DO make a light clicking noise....do you see solvent going through the white TFE lines wit air bubbles? 

avatar: Carlsbad
Carlsbad
5 posts
Replied to HPLCWORKS.NET's post on January 4th, 2019

Thanks for your response. In my case, the clicking is about 1 second apart and very consistant.....much more frequent than a normal 2695 pumping.

avatar: FAREED TAYYEB
FAREED TAYYEB
14 posts
Replied to Carlsbad's post on March 16th, 2019

Unique issue in Waters Alliance just like Waters 717 Autoosampler is that the needle at STREAM never leaks once we closes V3,V2 manually and then we checked it at WET and SEAL positions too. This means Valve 1 is okay

However when we test V1 by the procedure it hangs on with Restrictor Missing. with small amount of leak probably Needle Wash solution on vial found.

Seal Pack ADJUST test also hampered with Restrictor Missing message.

Same happens in V2 test . The Waste Valve 3 open upon PURGE mode but again when it performs compressibility test hangs on with restrictor failure error.

I cant believe all my Waters Alliance have same issue and 1 717 autosampler. Something is really wrong.

I noted and did the battery replacement too.

Plz guide

Thanks