How to fix the Rotor ID error while using centrifuge ?

Replied to saniusman88_2063's post on May 17th, 2020

We are currently using the Sigma 4k 15 in our lab , unfortunately it keeps showing us the " Rotor ID error " everytime we try to lunch the centrifugation process . Would you please suggest any possible solution to this problem , i was thinking about removing/re installing the rotor.