Is there something that might go wrong with the unit that would cause low humidity and measured by high levels of evaporation?
I recommend you contact our Technical Support team at 800-438-4851 in North America. If you are located in another region of the world, please use the ‘Contact Us’ link on the thermoscientific.com homepage and select your country and product line to find the correct telephone number (or submit a request for help). Kindly retrieve the serial number of the unit prior to contact so that the team can verify the exact model and age of the unit.
I hope this information helps,
Thermo Fisher Scientific
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