avatar: Galbania
Galbania
1 posts
Replied to Galbania's post on October 4th, 2012

Hello, our skalar formacs TC TN analyser doesn't work. After the crucibles are lifted, the Oxygen doesn't peak and there are no readings. What could we do? BTW service is hopeless.

avatar: HelpDesk
HelpDesk
1 posts
Replied to Galbania's post on October 18th, 2012

Greetings Dr. Eberhard,

I believe your issue has been mis-categorized.  The Formacs units only use tubes, while the Primacs brand utilizes crucibles.  In addition, I can not find service records under your name to verify your analyzer type.  This information is important in diagnosing the problem due to different models routing the gas flow certain ways at certain times (i.e back flushing or as carrier gas).  Please contact me directly at 800-782-4994 or via e-mail at support@skalar-us.com (USA) or you can e-mail our International Help Desk at helpdesk@skalar.com for diagnosis.

Regards,

Mark