Tecan recently invited customers from around Australasia to mark the inauguration of Tecan Australia as a fully owned Tecan subsidiary, with a series of launch events in Sydney, Brisbane and Melbourne. The creation of Tecan Australia reflects Tecan’s uniquely strong commitment to the Australasian market, and will provide customers in Australia, New Zealand and surrounding territories with an even better service, thanks to a new facility in Melbourne and local presence in several major cities. The launch events gave customers an opportunity to discuss their applications and automation issues with Tecan staff and their fellow scientists in a relaxed environment, and proved so successful that Tecan Australia will soon be establishing regular user group meetings to keep these valuable communication channels open.
The new Melbourne base houses a comprehensive sales and support organization – complete with a workshop and additional facilities for customer training and demonstrations – and provides additional warehouse facilities and stock levels to quickly support customers in need. Roland Durner, General Manager for Tecan Australia, said: “This is great news for our customers and employees alike. Our new facility, backed by strongoperating procedures and with Tecan’s renowned emphasis on regulatory and quality requirements, will help us to improve every element of our business. Our existing team of highly trained sales and support staff will now be even better placed to provide a dedicated service to our customers in research, clinical diagnostics, forensics, and food and agriculture in the region.”