LabWrench Your Personal Information and How We May Share It

Your Personal Information and How We Collect It

Information You Provide

We collect information you provide to us through our websites and to affiliated micro-sites that are owned and operated by LabWrench. We collect your information when you create an account, subscribe to a newsletter or email, download digital materials (e.g. infographics, ebooks, white papers etc.), sign-up for a webinar or otherwise communicate with us through our websites.

The data we collect from you can include personal information. Personal information is data that can be used to identify an individual (such as first and last name, e-mail address, address, telephone number etc.). Furthermore, to ensure that you have a genuine interest in our content, products and services, we may also ask for work-related information such as your job title, your company name, technologies you use, your area of work or industry, the type of business you work for or own, and your scientific interests. We do this to ensure that we are providing you with information that is relevant to you and your field of study or work. At no point will we ask for any “sensitive” information such as religious beliefs, political affiliation, racial or ethnic origin or any other information that does not pertain to your activity or interest in the sciences.

Once registration is complete no further information is required for free access to this site. Additional personal information from visitors may be required to participate in online forums.

Information We Collect

To optimize our website, match content to your needs and deliver a more personalized user experience, LabWrench also automatically collects information regarding your use of our websites. When visiting our brands online, we log information about your visit and also use tracking mechanisms such as cookies, pixels and scripts to collect information about your interaction with our websites or emails. These can be used to provide you with additional information that is relevant to your work or scientific areas of interest.

Your browser may include settings that allow you to block cookies or be notified when cookies are being used. Please be aware that if you block or remove cookies, certain features and functions of our websites may be unavailable or may not operate optimally.

Information from Other Sources

We may also collect or purchase information from other scientific industry sources, such as scientific organizations, research conferences, academic institutions, scientific directories, etc. Your personal information is only collected and stored in our databases if it is publicly available and there is a clear link between your area of work and the content, products, and services we offer. We may also combine this information with information we have already collected about you in order to understand your needs better and provide you with a better user experience.

If you are a resident of the European Union or the United States and all the information we have collected about you is from third-party scientific sources, we will only communicate with you on a trial basis with a limited number of attempts before we remove your information from our database. We will also only contact you about scientific content and topics that you have shown interest in or about scientific products you have purchased in the past that have been deemed relevant to you and your industry, job, scientific interests or area of work. If we see that you have not engaged with our communications or digital content, we will remove your personal information from our database. If you do engage with our communications and digital content before the end of our trial period, we will consider you an active contact for as long as you continue to engage with our content and our websites in the future, or until you choose to unsubscribe from future communications. We offer a means of unsubscribing on every communication that we send to you and through our privacy policy. If you would like to know more about how we engage with you, please contact us.

Known Canadian residents may be contacted if they have provided their personal information through our websites, affiliated micro-sites, over the phone or at an event or conference where they have expressed consent to be contacted by LabWrench and its affiliated brands.

Canadian residents may be contacted, as allowed by law, if they have met one or more of the following conditions of implied consent: having an existing business relationship (EBR) based on a previous commercial transaction with the recipient; or having an existing non-business relationship based on, for example, membership in your club, or if the recipient participated as a volunteer for your charitable organization; persons who make their email address publicly available by publishing it on a website may be contacted if it is not accompanied by a statement indicating they do not want to receive commercial electronic messages at that address. If the statement is not present, the message must relate to the recipient's business role, functions or duties in an official or business capacity.

For more information about Canada’s Anti-Spam Legislation, please click here.

Your Personal Information and How We May Use it

The personal information gathered about you is used for a variety of purposes. The first is to build up a demographic profile of our subscribers, allowing us to better match our content and services to your interests. Obviously, the more accurate the information you provide, the better we can do this. For this reason, we encourage you to regularly update your profile to provide us with the most accurate information possible.

In addition, we may use your personal information for other purposes that include:

• Facilitating, managing, personalizing and improving your online experience;
• Responding to your comments, questions and requests, providing customer service, sending you informational notices, and contacting you if we need to obtain or provide additional information;
• Managing your online account(s), including purchases, orders, payments, returns, and exchanges;
• Sending you technical notices, updates, security alerts, support and administrative messages;
• Communicating with you about products, services, offers, promotions, coupons, newsletters, events and providing information we think will be of interest to you;
• Conducting research and analysis, including focus groups and surveys about current services or of potential new products and services;
• Preventing and addressing fraud, breach of policies or terms, and threats or harm; and
• Sending you advertisements and communicating with you regarding services, products, and events we think may interest you

Your Personal Information and How We May Share it

Information Shared With Our Service Providers

We may disclose your information to other companies to ensure the smooth provision of products and services that you have purchased or requested from us. If you have made a purchase or request with us your data will be principally used to provide you with your purchase or request as well as your registration or other services and facilities. This includes third-party service providers that assist us with processing credit card payments, webinar platforms that host our online events or customer relationship management applications where we house your information. These service providers are prohibited from using your personal information for any other purpose(s) than to provide the services we have contracted them to perform.

Information Shared Within Our Group

Your details may also be shared within the brands in our parent company, LabX Media Group. Please click here for a list of LabX Media Group websites. These companies may use your details to send you information about products, promotions and special offers that we think may interest you, and also to complete your personal profile across each of our brands.

Information Shared With third-party Advertisers and Sponsors

Your personal information is also used in our dealings with the third-parties with whom we work. The co-operation of the companies that supply us with content and services and the revenue derived from advertising and sponsorship allow us to keep access to our sites free of charge. To provide incentives for these third-parties to continue working with us, LabWrench does share some information about our visitors, as detailed below.

We may monitor the activity of visitors accessing the site and share data about this activity with publishers and advertisers. If your company, job title, areas of work, technologies used, type of business or scientific areas of interest are a match for the types of products or services offered by a third-party company, your personal data can be used to share product, service & event offers from a third-party company. If you participate or engage with an offer through our websites or emails, we may share your personal information with the associated third-party. Our aim is to provide you with information on the latest tools and technology that are relevant to your scientific field of study and to provide you with information on the latest innovations in scientific research and manufacturing. If you show interest in particular web pages or materials on our website, we may communicate with you about sponsored content related to your visits to help promote scientific products and services on behalf of our third-party suppliers and vendors. Finally, we may provide your information to our third-party advertisers and sponsors for them to contact you directly when you have clearly engaged with content related to their products or promotions. This information is only provided to them when we have determined that you have shown a legitimate interest in their products or services by engaging with their content on our website or emails.

You can opt-out of receiving communications from our third-party advertisers and sponsors by going to our unsubscribe page and unchecking the box for third-party sponsors and advertisers. We also attempt to contact our subscribers on a regular basis via email to give them the opportunity to opt-out of third-party communications to ensure they are given the choice to review their subscription preferences. Your personal data is never shared with a third-party we do not consider to be reputable and is only made available to companies who are actively supporting free access to the content and services provided by our sites. For a list of these third-party companies, please click here. You should note that, if you enter an external site from a link within LabWrench site, you are no longer covered by this privacy policy.

Your Personal Information and How You Share It

Our websites may include features, such as message boards or comment sections, that allow you to freely submit your personal information that can be viewed by others. We and others can store, display, reproduce, publish, distribute, or otherwise use such information in any format, and there is no guarantee that we will attribute the content to you. Keep in mind that if you post information on our websites, others can access and share that information with third-parties as well.

How You Can Access, Update or Limit Your Personal Information

Accessing and Updating Your Personal Information

We have designed our websites so that it is easy for you to access and update the personal information that you shared with us. You can access your newsletter subscriptions by clicking this link and entering your email address in the field provided. After submitting your email address, we will send a message to your inbox to confirm it is you and for you to access your subscription preferences directly. Individual eNewsletters, email communications and third-party communications can be immediately unsubscribed from by clicking an unsubscribe link within them. Please note that your opt-out will not affect subsequent subscriptions or non-promotional communications from us, such as administrative and service announcements. If you require further assistance updating your details please contact us.

You are also entitled to be informed about all the information LabWrench collects about you. You are entitled to receive and review the information. You may also request to have LabWrench change information about you that is held by us and that is incorrect.

Limiting Collection of Your Personal Information

Cookies can be disabled or removed using tools available as part of most commercial browsers. In some instances, a browser may include settings that allow you to block cookies from being placed on your hard drive. Be aware that if you disable or remove cookies and similar technologies, some parts of our websites may not work properly. Also, if you revisit our websites from a different computer or browser, you may not be able to limit browser-based tracking technologies in the same way.

Our websites use third-party web analytics services, such as Google Analytics, to help us analyze how visitors use our websites. To learn more about opting out of being tracked by Google Analytics, click here.

How We Can Make Changes to This Policy

If at any point we decide to use your personally identifiable information in any way other than described in this privacy policy we will notify you by way of email or by providing 30 days notice on the website. Please note that we retain the right to change this policy at any time. LabWrench continues to invest in the best quality security available and we do our utmost to protect visitor privacy. If you have any queries regarding this privacy policy or the way we collect and gather information about our members, please contact us.

How You Can Contact Us About This Policy

If you have any requests regarding your personal information, or if you have questions about this privacy policy, please submit your questions via email to labwrenchprivacy@labxmediagroup.com, send a letter to the Chief Privacy Officer at LabWrench, LabWrench, 334 King Street, Midland, ON, Canada, L4R 3M8, or if you prefer to speak to us you can reach us at 705-528-6888.

Updated November 5, 2020