Discussion Category: Software (HPLC)
Empower 3: Service Availability Metrics
Hello,
Client is asking for monthly Service availability metrics for Empower 3. Is there a way inside of Empower to achieve this? (ie. Analytics Viewer or System Monitor?
Thank you for any help provided.
Reply byYes, these metrics are now built into Empower 3 Chromatography Data Software. Empower 3 can calculate the number of injections, the number of minutes the system was collecting data ("uptime") and also display uptime as a percent of a month, assuming 24-hour operation for 30 days in interactive dashboards, in Empower 3 Feature Release 2 (released May 2013) and later. Customized metrics can be displayed after engaging Waters for Empower Driven Services.
Learn more about Empower 3 Laboratory Analytics:
http://www.waters.com/waters/library.htm?cid=10190669&lid=134728481
Information about the Analytics Viewer is available in the Empower 3 FR2 Release Notes:
http://www.waters.com/waters/support.htm?lid=134742670&type=RLSN
http://www.waters.com/waters/support.htm?lid=134805245&type=DWNL
For more detailed information, please contact the Waters Informatics Specialist local to you.
http://www.waters.com/waters/nav.htm?localContactPage=Y&type=contact_us&cid=10007862
You may also find additional resources in the Waters Informatics Community, at www.waters.com/empowerme
Thanks and regards, Karen at Waters
Reply byQuote WatersCorp
Thank you very much Karen. This will help at least show the total time the system was actually used, even though it doesn't show time available. Since it breaks it down by system/acquisition node it at least provides a good metric. BradYes, these metrics are now built into Empower 3 Chromatography Data Software. Empower 3 can calculate the number of injections, the number of minutes the system was collecting data ("uptime") and also display uptime as a percent of a month, assuming 24-hour operation for 30 days in interactive dashboards, in Empower 3 Feature Release 2 (released May 2013) and later. Customized metrics can be displayed after engaging Waters for Empower Driven Services.
Learn more about Empower 3 Laboratory Analytics:
http://www.waters.com/waters/library.htm?cid=10190669&lid=134728481Information about the Analytics Viewer is available in the Empower 3 FR2 Release Notes:
http://www.waters.com/waters/support.htm?lid=134742670&type=RLSN
http://www.waters.com/waters/support.htm?lid=134805245&type=DWNLFor more detailed information, please contact the Waters Informatics Specialist local to you.
http://www.waters.com/waters/nav.htm?localContactPage=Y&type=contact_us&cid=10007862You may also find additional resources in the Waters Informatics Community, at www.waters.com/empowerme
Thanks and regards, Karen at Waters
Reply byHi Karen, does the Empower 3 Services looks at every piece of Chromatography on the Empower3 network or just the Waters instruments?
Reply byHi Brad, sorry for the delay, I was checking with product management. Yes Empower Driven Services collects analytics from all systems connected to Empower. Since it is using the data collected / acquired to calculate the metrics, it will even give data for non-controlled instruments, i.e., where analog signals only are collected through a SAT/IN.
Hope this helps - Karen
For more information:
Empower Driven Services – Provide unprecedented visibility into the utilization, efficiency, and financial implications of your laboratory’s instruments allowing you to identify new cost savings and efficiencies.
http://www.waters.com/waters/Chromatography-Analytics-Services/nav.htm?cid=10155518
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