Discussion Category:  Calorimeters

Fatal Error

Hi, we have problems with a DSC Module. When will try to connect the equipment to PC, the "Star" software showed the message "Fatal Error" in the display. This kind of message is not appears in the operator manual. Somebody could tell me what is happen with the DSC, what is it failing?

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Asked by

gonzalezvaa
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jburkman11Reply by
jburkman11

Please send a screen capture or photograph of the error to uslabtechsupport@mt.com, and I can help you further.  Please also send your complete contact information in case I need to call you.

 

Thank You,

 

Brian N. Turner, Ph.D.

Technical Specialist, Materials Characterization, Mettler Toledo


Jennifer Burkman
METTLER TOLEDO
www.mt.com  
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avatar placemarkReply by
hazhir

Hi,

I have the same problem.

Can I ask how did you fix it?

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jburkman11Reply by
jburkman11

Please send more information about the problem you are having to uslabtechsupport@mt.com  and we will help you further!  Fatal error is just a generic phrase for any error that won't let you continue to use the instrument.  There should be an error number diplaying in a pop up message or on the terminal of the instrument.


Jennifer Burkman
METTLER TOLEDO
www.mt.com  
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avatar placemarkReply by
Hutchihj6448

I also have this problem (fatal error), on quite and old DSC instrument. 

 

Any advice?

 

Thanks,

H

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avatar placemarkReply by
panneerselvam

I also have this problem (fatal error), in our DSC instrument. 

it is showing (Fatal error occurred on the module), the temperature was not raising

Any advice?

 

Thanks,

panneerselvam kolanji

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avatar placemarkReply by
Lucas Silva

Hello friends,

Did you fix that?

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