Instrument not operating- Error code

Dear sir, we are facing an operating issue in the UV-VIS-NIR spectrophotometer Carry-5000 from Agilent technologies. The error code is all follows: Error code :9.9604NMP:E9604Microm datum Re-power the instrument Please provide a suitable solution to us. Our contact details are: The NorthCap University Sector- 23A , Gurugram- 122017 Haryana- India Regards, Sarita Yadav PhD Scholar