KF titration stays in standby mode after pretitration

When I am running the mettler toledo method U8003 KF after the pre-titration and drift determination the titrator stays in standby mode and does not analyze the sample. When I select add sample a window comes up for approx 30 seconds while I add the sample then it disappears, and the stirrer just stirs but the titrator stays in standby mode. Any help regarding this issue would be greatly appreciated.
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melissamacpherson8312
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