Discussion Category:  Autoclaves

Stuck in the heating phase

Hi, I have a Raypa AES/AHS steam sterilizer in my lab, and after I stopped it during a cycle it's gotten stuck in the heating phase. Like it would start at 23°C and reach 26°C then it won't go any higher, and the sterilization doesn't occur. Please help
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imanemaiouet4914
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RAYPA

Hello,

This is Peter, technical support technician working at RAYPA. In order to assist you please send us a website form (https://www.raypa.com/en/contact-en/) stating the serial number of the equipment and our team will assist you; the serial number is very important, just like with cars, each generation has different components and error messages may indicate something different.

Best regards,

Peter

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