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screen freezes on start up

We have an Optima XE-90 from 2016 on which the screen freezes when displaying "Beckman Coulter Optima Ultracentrifuge". It happened after maintenance by Beckman and switching off and on or unplugging the machine didn't help. According to Beckman there is no connection and they didn't come by again to check. Instead they gave me a quote for a hard drive, a Windows 10 upgrade, an USB cable and a Vacuum Sensor cable. Any suggestions?

Equipment: Beckman Optima XE-90

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