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Starting up

Hi, I have a problem with GC 436 Bruker startup problem. First, I disconnected the GC-MS and did turn off it for 3 days with plugs unplugged.. now I have been waiting for the connection between pc and gc for 4 hours, it is still showing starting up, please wait. I have turn the GC on/off for a few times but it gives me the same message as above. can someone help me please!!

Equipment: GC 436 Bruker

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Were you able to resolve this problem? We have the exact same happening to our Scion 436-GC, where it is stuck at "Starting up, please wait...". We have changed the 3V bios battery, but after restarting no change. Has anyone encountered a similar problem?
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