BC-5300 – Patient details not saving, software not responding

I am experiencing an issue with a BC-5300 hematology analyzer. When I enter patient details and click Save, the system does not save the information. Even after restarting both the computer and the analyzer, the problem persists. Once I try to save, the status only shows “To Be Run”, but the analyzer does not run the sample and no results are generated. I have tried: Restarting the system (PC and analyzer) Saving patient details immediately after entry The problem still remains. Has anyone experienced this before? Could this be a software issue, database problem, or configuration error? Any troubleshooting steps or solutions would be greatly appreciated.