Discussion Category:  Balances

XS4002S - program memory defect

I have a Mettler Toledo model #XS4002S scale. Initially, it worked fine. In the past few months, a screen message appears that says 'Program Memory Defect - Please Contact Service Technician'. Can you advise what might be causing this issue and how to fix it? thanks Dave
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Asked by

DBagley
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LabWrenchManagerReply by
LabWrenchManager
Sorry to hear that; you need to contact a MT Service Representative, your balance has an EPROM damaged and require a reset and re-program using LARS software (service software use by MT). It could propably need a replacement of it. Thanks to O. Molina for providing this response.

Melanie Playne
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LabWrenchManagerReply by
LabWrenchManager
According to the balance's service manual, the balance main PCB needs replaced. Please contact your local MT Service Organization for repair. This answer was provided by C. Gordon

Melanie Playne
LabWrench Product Manager

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