Discussion Category:  HPLC Systems

Software support

The Omnion software is extremely buggy. Why haven't the developers updated the software since 2010?

For the amount of money an instrument like this costs, I would expect some after the sale support. Being told that it's a "known issue" and that you should just reboot the program/computer isn't a solution. Known issues generally indicate that a fix is in the works, but that is apparently not the case here.

I cannot recommend this product at this time, and since lachat seems content to leave the software as is, I would definitely advise that you seek a different supplier for your automated spectrophy needs.

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